I did not purchase my product from josephjoseph.com but there is a problem with it, what should I do?

Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. We would advise contacting the retailer directly to assist you. If you still require further assistance, please contact our Customer Care Team with a photo of your product, batch code and proof of purchase to be able to provide our support. Please note that we cannot assist with any claims without a proof of purchase.